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Manage Subscription

Manage your Mojeeb subscription from the My Subscription page. View your current plan, monitor usage statistics, purchase add-ons, and change your plan — all in one place.

Mojeeb AI agent customer support - Subscription management page

What does the subscription page show?​

The My Subscription page displays three sections:

Current Plan​

  • Plan name and status (active/inactive)
  • Billing amount and currency (e.g., 3,199 EGP/month)
  • Next renewal date and days remaining

Usage Statistics​

  • Messages — Progress bar showing messages used out of your monthly limit (e.g., 825 / 10,000)
  • Agents — Progress bar showing agents used out of your plan's agent limit (e.g., 0 / 3)
  • Current billing period dates (e.g., Mar 28 - Apr 28, 2026)

Add-Ons​

Available add-ons you can purchase to extend your plan capacity without upgrading. See Add-Ons for details.

How do I upgrade my plan?​

  1. Go to My Subscription
  2. Click Change Plan
  3. Select the plan you want to upgrade to
  4. Complete payment through Stripe
  5. Your new plan is activated immediately

How do I downgrade my plan?​

  1. Go to My Subscription
  2. Click Change Plan
  3. Select a lower-tier plan
  4. Confirm the change
  5. The downgrade takes effect at the end of your current billing period

If your current usage exceeds the new plan's limits (e.g., more agents than the lower plan allows), you will receive a warning before confirming the downgrade.

What payment methods are accepted?​

Online Payments​

  • Credit/Debit Card — Processed securely through Stripe (Visa, Mastercard, and other major brands)
  • Payment method can be updated via the Stripe Billing Portal (click the gear icon on the subscription page)

Offline Payments​

  • Cash — Available in supported regions
  • Bank Transfer — Contact support for bank transfer details

How do I manage my payment method?​

Click the gear icon (⚙) on the My Subscription page to open the Stripe Billing Portal. From there you can:

  • Update your credit/debit card
  • View invoices and billing history
  • Manage your subscription settings

Common questions​

Can I cancel my subscription?​

Yes. You can cancel at any time. You retain access to your plan until the end of your current billing period.

What happens if my payment fails?​

Mojeeb notifies you and retries the payment. If payment continues to fail, your subscription may be paused until the payment issue is resolved.

Can I switch between monthly and annual billing?​

Yes. You can change your billing interval when changing your plan.

Are upgrades prorated?​

When upgrading mid-cycle, Stripe handles the prorated billing. You pay the difference for the remaining days in your current billing period.