Facebook Messenger
Connect your Facebook Business Page to Mojeeb and let your AI agent respond to customer messages on Messenger automatically. Mojeeb also auto-replies to comments on your page posts, keeping your social engagement active. All Messenger conversations are managed from the same Chats dashboard alongside your other channels.
How do I connect Facebook Messenger?
- Go to Connect in the sidebar
- Find Facebook in the "Add Connections" section
- Click Connect +
- Log in with your Facebook account
- Select the Facebook Business Page you want to connect
- Authorize Mojeeb to manage messages for that page
Once connected, the page appears under Connected Platforms with its name, follower count, Messages On and Comments On. The switches for both are in the card's three-dot menu (⋮).
What features are supported?
| Feature | Description |
|---|---|
| Auto-replies | AI-powered responses to incoming Messenger conversations using your Knowledge Base |
| Comment auto-replies | Automatically reply to comments on your page posts (see Social Comments) |
| Media support | Send and receive images, audio, and documents in conversations |
| Lead capture | Automatically collect customer information from Messenger chats as leads |
| Human takeover | Switch any conversation to manual mode from the Chats page |
| Follow-ups | Automated follow-up messages to re-engage customers |
How do conversations appear in Mojeeb?
All Facebook Messenger conversations show up in your Chats dashboard alongside conversations from other channels. Each Messenger conversation shows a Facebook icon so you can identify the source. You can filter the conversation list to show only Facebook conversations using the "All Platforms" dropdown.
How do I manage connection settings?
Each Facebook Page is a card under Connected Platforms on the Connect page, titled with the page name, showing Facebook, the follower count, Messages On or Messages Off, Comments On or Comments Off, and a status that reads Checking… then Connected. The card's three-dot menu (⋮) holds:
- Messages — Switch off to stop the agent replying to Messenger messages; messages still arrive on the Chats page for your team
- Comments — Switch off to stop the agent replying to comments on the page's posts; see Social Comments
- Check status — Asks Meta whether the connection still works; a broken one shows a red Reconnect badge in its status line, and Couldn't verify when Meta could not be reached
- Disconnect — Stops Mojeeb handling the page
- Reconnect — In the menu of a disconnected card, or as the red badge on a card whose check failed; it runs the Facebook login again
Requirements
- A Facebook Business Page (personal profiles cannot be connected)
- Admin access to the page
- Meta (Facebook) OAuth authorization granted to Mojeeb
Common questions
Can I connect multiple Facebook Pages?
Yes. You can connect multiple Facebook Pages, each linked to the same agent or different agents. Each page appears as a separate connection.
Do I need a Facebook Business account?
You need a Facebook Business Page. This is different from a personal profile — you must be an admin of the business page to connect it.
What happens to existing Messenger conversations?
Only new messages sent after the connection is established are handled by Mojeeb. Previous conversation history is not imported.
Can I disable auto-replies while keeping the connection?
Yes. On the Connect page, open the card's three-dot menu (⋮) and switch Messages off to stop AI auto-replies; messages are still received and appear on the Chats page, but no automatic response is sent. Switch Comments off separately to stop comment auto-replies.