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Frequently Asked Questions

Find answers to the most common questions about Mojeeb.

General​

What is Mojeeb?​

Mojeeb is an AI-powered customer engagement platform that helps businesses automate customer conversations across multiple channels including website chat, WhatsApp, Facebook Messenger, and Instagram. It uses AI trained on your business knowledge to provide instant, accurate responses to customer inquiries 24/7.

Who is Mojeeb for?​

Mojeeb is designed for businesses of all sizes that want to:

  • Automate customer support
  • Capture and manage leads
  • Engage customers across multiple channels
  • Provide 24/7 instant responses
  • Reduce manual workload for support teams

What languages does Mojeeb support?​

Mojeeb supports Arabic and English for both the platform interface and AI conversations. The AI can understand and respond in both languages.

AI & Conversations​

How accurate are the AI responses?​

The AI's accuracy depends on your knowledge base. The more comprehensive and well-organized your uploaded documents are, the more accurate the responses will be. The AI only answers based on the information you provide — it doesn't make up information.

Can the AI handle complex questions?​

The AI excels at answering questions covered in your knowledge base. For complex or sensitive topics, human team members can jump into any conversation at any time.

Does the AI learn over time?​

The AI's knowledge comes from your uploaded documents. To improve responses, update and expand your knowledge base with new content.

Channels​

Which channels does Mojeeb support?​

  • Website Chat Widget
  • WhatsApp Business (Cloud API)
  • Facebook Messenger
  • Instagram Direct Messages
  • Instagram & Facebook Comment Auto-Replies

Can I use multiple channels at the same time?​

Yes, you can connect all channels simultaneously. All conversations appear in a unified inbox in your dashboard.

Do I need separate accounts for each channel?​

You need appropriate business accounts for each platform (WhatsApp Business, Facebook Business Page, Instagram Business Account). Mojeeb connects to these existing accounts.

Pricing & Billing​

Is there a free plan?​

Yes, Mojeeb offers a free plan that lets you explore the platform with limited usage.

Can I change my plan at any time?​

Yes, you can upgrade or downgrade your plan at any time from the My Subscription page.

What payment methods are accepted?​

Mojeeb accepts credit/debit cards (via Stripe), cash, and bank transfers depending on your region.

Security & Privacy​

Is my data secure?​

Yes. Mojeeb uses industry-standard security practices including:

  • HTTPS encryption for all data in transit
  • JWT-based authentication with short-lived tokens
  • Secure file storage
  • Rate limiting to prevent abuse

Where is my data stored?​

Mojeeb uses Supabase for data storage with servers in secure cloud infrastructure.

Can I delete my data?​

Yes, you can request data deletion at any time. Visit our Data Deletion page for more information.