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Frequently Asked Questions

Find answers to the most common questions about Mojeeb.

General​

What is Mojeeb?​

Mojeeb is an AI-powered customer engagement platform that helps businesses automate customer conversations across multiple channels including website chat, WhatsApp, Facebook Messenger, and Instagram. It uses AI trained on your business knowledge to provide instant, accurate responses to customer inquiries 24/7.

Who is Mojeeb for?​

Mojeeb is designed for businesses of all sizes that want to:

  • Automate customer support
  • Capture and manage leads
  • Engage customers across multiple channels
  • Provide 24/7 instant responses
  • Reduce manual workload for support teams

What languages does Mojeeb support?​

Mojeeb supports Arabic and English for both the platform interface and AI conversations. The AI can understand and respond in both languages.

AI & Conversations​

How accurate are the AI responses?​

The AI answers only from what you put on the Agent Knowledge page: the Main Instructions and the knowledge entries you type or extract from PDF, Word and text files. It reads all of it on every reply, so clear, specific entries give accurate answers. It does not make facts up, and says so when the knowledge does not cover a question.

Can the AI handle complex questions?​

The AI excels at answering questions covered in your knowledge base. For complex or sensitive topics, human team members can jump into any conversation at any time.

Does the AI learn over time?​

Not by itself. Its knowledge comes from the entries and documents on the Agent Knowledge page, and its behavior from the Main Instructions. To improve answers, add or edit entries and tighten the instructions; every change applies to the next message.

How do I tell my agent how to behave?​

In its Main Instructions, the first item on the Agent Knowledge page: short rules for identity, tone, language, what to always do, what never to say, and when to hand over to your team. The page has two complete examples, for a shop and a clinic, to copy and adapt.

Can my agent send a menu, catalog or price list?​

Yes. Upload the file on the Agent Knowledge page as an attachment with an instruction such as "When a customer asks to see the menu", and the agent sends it by itself whenever a request matches. Photos, albums, videos and PDF documents work on every channel, within each channel's size limits; Word documents work on every channel except Instagram, which accepts documents as PDF only.

Where do I see everyone who has messaged my agent?​

On the Contacts page. Mojeeb creates a contact automatically the first time someone writes on any channel, with their name, phone, email, channels, conversations and notes, and exports the list to Excel, CSV or JSON. Leads captured from those conversations live on the Clients page.

Can my agent read data from my own system?​

Yes. With the Custom API tool, available on paid plans, your agent calls your own website or system during a conversation — to check an order, look up stock, or confirm a booking — and answers the customer with the result. You describe one request and when to use it; no code is needed on Mojeeb's side.

Channels​

Which channels does Mojeeb support?​

  • Website Chat Widget
  • WhatsApp Business (Cloud API)
  • Facebook Messenger
  • Instagram Direct Messages
  • Instagram & Facebook Comment Auto-Replies

Can I add Mojeeb to my mobile app?​

Yes. Your iOS or Android app can show the same chat as your website widget: it loads the Mojeeb chat page in a WebView with your widget's id, and needs no API key. App chats are answered by the same agent and arrive in your inbox like website chats. See Add the Chat to Your Mobile App.

Can I use multiple channels at the same time?​

Yes, you can connect all channels simultaneously. All conversations appear in a unified inbox in your dashboard.

Do I need separate accounts for each channel?​

You need appropriate business accounts for each platform (WhatsApp Business, Facebook Business Page, Instagram Business Account). Mojeeb connects to these existing accounts.

Can I message a WhatsApp customer after 24 hours?​

Yes, with a WhatsApp template, a message format Meta approves in advance. Mojeeb creates, edits and submits templates on the WhatsApp page, on every plan that includes WhatsApp, and sends approved ones from any chat. The 24-hour window reopens when the customer replies.

Can I send one WhatsApp message to many customers?​

Yes, with a broadcast on the Professional plan: upload a CSV of numbers, pick an approved template, fill its variables from the file, and send. Each recipient shows Sent, Delivered, Read or Failed, replies arrive in your inbox, and broadcast messages do not count against your monthly messages.

Pricing & Billing​

Is there a free plan?​

Yes, Mojeeb offers a free plan that lets you explore the platform with limited usage.

Can I change my plan at any time?​

Yes, you can upgrade or downgrade your plan at any time from the My Subscription page.

What payment methods are accepted?​

Mojeeb accepts credit/debit cards (via Stripe), cash, and bank transfers depending on your region.

Security & Privacy​

Is my data secure?​

Yes. Mojeeb uses industry-standard security practices including:

  • HTTPS encryption for all data in transit
  • JWT-based authentication with short-lived tokens
  • Secure file storage
  • Rate limiting to prevent abuse

Where is my data stored?​

Mojeeb uses Supabase for data storage with servers in secure cloud infrastructure.

Can I delete my data?​

Yes, you can request data deletion at any time. Visit our Data Deletion page for more information.