Train Your Agent
Your agent's intelligence comes from the knowledge base. Upload your documents, FAQs, and product information so your agent can provide accurate, helpful answers.
What is the knowledge base?
The knowledge base is a collection of documents that your AI agent uses to answer customer questions. When a customer asks a question, the agent searches through your uploaded content to find the most relevant answer.
What file types are supported?
Mojeeb supports the following file formats:
| Format | Extension | Notes |
|---|---|---|
| Plain Text | .txt | Simple text files |
.pdf | Text-based PDFs (scanned images not supported) | |
| Word | .docx | Modern Word format only |
| CSV | .csv | Comma-separated values with headers |
| Excel | .xlsx, .xls | Modern and legacy Excel formats |
File size limit: 10MB per file.
How do I upload documents?
- Navigate to Setup for your agent
- Go to the Knowledge Base section
- Click Upload Document
- Select your file and wait for processing
- The document will be processed and indexed automatically
How does document processing work?
When you upload a document:
- Upload — The file is securely uploaded to Mojeeb
- Extraction — Text content is extracted from the document
- Processing — The content is chunked and indexed for AI retrieval
- Ready — Your agent can now use this knowledge to answer questions
You can track the processing status in real-time on the knowledge base page.
Tips for better results
- Be specific — Upload focused documents rather than large general ones
- Use clear language — Well-structured content with headings helps the AI find answers faster
- Keep it current — Remove outdated documents and upload updated versions
- Cover common questions — Think about what your customers ask most and make sure those topics are covered